Service and quality

General practice office Keizersgracht is known as a patient friendly and service oriented practice.

We do our ultimate best to provide you with the best care of the highest level.

For example:

  • Every buisness day open between 07:00 – 20:00 hours
  • Daily operating at the office are female and male doctors.
  • No waiting lists.
  • Calling before 11 o’ clock, garanteed appointment the same day.
  • Excellent contact/ short queues with physical therapists, medical specialists and hospitals in the nearby area.
  • Practice nurse: the practice has the availability of a practice nurse, who among others provides care to diabetics and patients with COPD/ASTMA.
  • Psychologists: the practice has the availability of a psychologist.
  • The practice has a station for blood sampling.

Our other benefits:

  • Patients can register online.
  • Patients can ask questions through the website to the doctor or assistant (e-mail consultation).
  • Patients can get repeat prescriptions through the website and make appointments online.
  • Patients can get a referral or prescription during the consultation visit or the information can be sent to you. You are not required to come back to the practice to receive this information.
  • Our website contains our most important information and a digital practice folder is available for our patients.

Experiences

We take the opinions of our patients very seriously and always strive to improve. To improve our services it is therefore extremely important to know your experiences with our practices. We are evaluating our patient’s experiences; the results will be published on our website. We therefore appreciate your opinion! You can call us or email us with your suggestions. Only then can we continue to improve ourselves and maintain our quality level.

Complaints procedure

Your satisfaction is important to us. However if you do have a complaint, you can tell us by filling in this form or send it to:

Huisartsenpraktijk Keizersgracht
Westermarkt 2
1016 DK te Amsterdam

To process this complaint it needs to contain the following:

  • Your name
  • Your address
  • Date of filing
  • To whom the complaint concerns.
  • A description of the complaint.

After receiving the complaint you will be contacted within 24 to 48 hours about the procedure.

Complaint form

Name*
Address *
Street *
Zipcode *
City *
E-mailaddress *
 
Date*
Against whom the complaint is directed? *
Your complaint *
(* required field)
I have read the privacy statement and agree with it (privacy statement).